Tooltester’s review process


Test the tool

We have defined over 20 testing points for each type of tool


Create a demo project

This way, we can test the real-world scenarios you’re likely to face


Check the pricing and small print

So that you won’t get any surprises


Peer review / internal presentation

New tools are presented to the team and undergo further testing


Compare it to competing products

What’s missing? What niche features does it offer?


Write the review / create a video

All the info is collated and structured in a user-friendly format


Internal feedback given

Revisions made to the content


Give the tool a rating and a ranking position

Once we have decided on this, it’s time to publish!


Adapt content with user feedback

Our reviews reflect your experiences too


Regular updates

We update our reviews as the tools are updated

We remain true to our core values, and at we don’t sell our rankings to the highest bidder. Our reviews and rankings are an honest representation of our tests and experience with each tool. We don’t show ads to our readers to ensure a better user experience.

Tooltester is exclusively supported through referral commissions that we may receive if readers open an account using one of our links. The good thing is that opening an account using our links won’t cost you extra, in fact, at times you may even get a better deal through us.

What Features Do We Test?

Though the features we test depend on the type of tool we’re looking at (website builder, live chat tool, CRM, etc.), and these amount to roughly 20 testing points, there are some features that are universal.

Ease of Use

In order to test how easy a given tool is to use, we create a demo project, which allows us to test out all the features under real-world conditions. Further user experience testing is carried out by other team members with varying degrees of experience during the peer review.


We look at the level of customer care offered, and via what channels, for example, live chat, email support, its knowledge base, etc. We always contact support ourselves to test the response time, quality of the answer and whether support in other languages is offered by fluent speakers or they’re simply using an online translator.


Some tools look very good on paper, but lack the functionality to perform as well as they promise. We periodically run a number of in-depth tests to monitor the performance of the tools we review. Our most comprehensive tests include testing the email deliverability rates of email marketing tools, the speed and uptime of the top web hosting providers, as well as the loading speed of website builders.

Design Templates

Templates can save you tons of time, but they need to be good. These include email newsletter templates, website and landing page templates, form templates, etc.

We assess the variety of templates offered, how modern the designs look, if they’re suitable for a range of industries and how easy it is to edit them in order to achieve the desired result.


As we are an international company, we understand how important it can be to find digital tools that support a number of languages. Our reviewers cover the languages they’re fluent in, paying particular attention to the support offered and the quality of translated materials.

Value for Money

Though the price advertised may sound good, it might not be when compared to other tools offering the same services. We use our price calculators to assess a tool’s value for money against the competition. We also analyze the small print and note the renewal prices rather than the yearly ones. We report prices in local currencies when available.

Code of Conduct

  • Feedback is always welcome! We invite our readers and the software manufacturers to (respectfully) share any feedback they have about our reviews
  • Our opinion can’t be bought; we will refuse any payment from providers that intends to influence our reviews
  • We won’t purchase company shares or targeted investments of products we review
  • To avoid any undesirable external influence on our content, we have never taken outside investment and are not planning to
  • We always convey both the positive and negative aspects of any tool
  • When translating reviews in another language, we always do a full localization rather than just translating the content word for word. Our team consists of many nationalities, which is why we are able to understand the cultural nuances

Meet the Team Behind Tooltester’s Research

The Tooltester Team in the Barcelona Office

The Tooltester Team: Roberta, Lucas, Inka, Robert, Cai, Asiea and Annika

Robert: Founder and chief editor across categories

Hi, I’m Robert Brandl, the founder of Tooltester. After many years of working in a digital marketing agency, managing website and email marketing projects, I realized I had a breadth of knowledge that needed to be shared. During that time, I researched and tested tons of marketing tools, many of which I still use today.

Tooltester was born out of a desire to help you save endless hours of research and empower you to take your decision with confidence, so I hope you find our reviews helpful. You can also find me on LinkedIn.

Roberta: Email marketing and CRM expert for the English market

Hi, I’m Roberta! Having worked as a digital marketer for a host of online businesses, I’ve tried, tested, fallen in love with and despaired with so many marketing tools. I am excited to help you find the best email marketing and CRM tools you need for your business to thrive.

Inka: Web design and live chat expert for the English market

Hello! My name is Inka. I started using website builders and content management systems over 10 years ago, when I managed websites for clients in my first marketing role. Since then, I’ve worked on hundreds of web and digital projects. Now, at Tooltester, I’m excited to be able to use my experience to help users like you find the right website builder and chat tools for your needs.

Annika: Web design expert for the German and Dutch market

Hey, I’m Annika! I have been part of the Tooltester family since 2020 and, apart from my passion for unusual t-shirt prints, I also have a love for web design. Nowadays, there are a number of tools that anyone can use to create their own website. However, finding the right provider for your needs can sometimes be quite a challenge. No need to worry though – this is where we come into play!

Lucas: Video Editor and Motion Graphic Guru
Hey there! I’m Lucas, I started working at Tooltester in 2018. I’ve curated a process to translate Tooltesters’ written reviews into animations, so we can take a deeper look at the tool from within. My favorite editing tool is Adobe After Effects, which I tend to use sipping away at my cappuccino.

Please find below the comparisons of the tools we test and review. If you have experience using any of the tools listed, we encourage you to share your feedback with us, so we can continue to improve our reviews.

Best website builders

Best ecommerce builders

Best hosting providers

Best email marketing services

Best CRM software

Best live chat tools